FAQ

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Our jewelry is handcrafted by a small team of jewelers from recycled materials in Portugal. The process in place takes 4 weeks to make from scratch. As soon as we receive the jewelry - we ship all orders that same day.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

For all orders, regardless of size and quantity of items, shipping costs and times are FREE on orders above €100,-. 

Shipping costs & usually takes:

Netherlands    €3    1-2 business days
Netherlands express   €15        same day - 1 day

Germany & Belgium €3   3-5 business days
DE & BE express  €25                 1-2 business days

Europe  €5,-                                3-8 business days
Europe express  €25                 1-2 business days

Worldwide €19,-                       12-20 business days
Worldwide Express €40          2-3 business days

We always do our very best to make sure you have your BOUND STUDIOS pieces as soon as possible.  We ship all our orders in 24 hours. Solid gold is made to order and takes up to 4 weeks.
If it would take longer then expected, we’ll let you know.

During holiday periods it can take a 2-4 days longer for you to receive your order.

As soon as you place your order, you will receive a confirmation email with your order details. The track and trace code will be send in a separate email.

Haven’t you received your package in our promised time span or do you have any other question about your order? Please don’t hesitate to mail us at: info@bound-studios.com - we are here to help you out!

Netherlands    €3    1-2 business days

Netherlands express   €15        same day - 1 day

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Europe  €5,-                                3-8 business days

Europe express  €25                 1-2 business days
 

The shipping for Greece, Lithuania, Norway, Romania, Cyprus, Sweden & Switzerland are €15 due to high shipping rates. Express shipping is €30

Worldwide €25,-                       12-20 business days

Worldwide Express €40          2-3 business days

We always do our very best to make sure you have your BOUND STUDIOS pieces as soon as possible.  We ship all our orders in 24 hours.
If it would take longer then expected, we’ll let you know.

During holiday periods or a pandemic it can take a 2-4 days longer for you to receive your order.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Taxes are included. Duty costs aren't. We ship everything from our office in Amsterdam & Los Angeles. Duties that your country applies are not included.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

Your 30 day return starts from the moment your order has been delivered. If there are any questions, please don't hesitate to contact us. We answer within 24h.

After your order has been shipped out, you receive an automated email with your track & trace number. If your order hasn't moved after being shipped, please contact us via info@bound-studios.com and we will do everything in our power to get that shipment with your jewelry or ship another to you as soon as can confirm this with our shipping partner.

In case you had to deal with a manufacturing defect or incorrect order, please email us at: info@bound-studios.com

When you have a default product; we will repair or replace the item or give you store credit.

We offer sterling silver jewelry, gold plated jewelry and solid 14k gold jewelry. Our Bound Studios jewelry is made from 100% recycled 925 sterling silver, recycled 18k gold and recycled 14k gold. The silver jewelry are rhodium plated to avoid oxidation and the gold plated items are plated with 18k gold. 

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The rings are 3 micron, which is 3/6 times more than most gold plated rings & our other catagories are plated with 1 micron 18k gold.

We chose 3 micron plating is because rings scratch easily. at Bound we want the quality and plating of our designs to lasts. Sustainable jewelry at it's best.

We offer all our designs in sterling silver, 18k gold vermeil and solid 14k gold. All with a 2 year warranty.

Bound Studios believes in the power of gold plated jewelry. It's hard to believe after you've had your bad experience with a gold plated ring that started to fade after a day or two. But not with our rings. We plate our gold plated rings with 3 micron. This is 3-6 times more than most gold plated rings. 

As long as you're being careful with oils, chemicals and hard surfaces, you're jewelry will last a lifetime.

Enjoy your sustainable jewelry from Bound Studios. Be you, be bound.

Our gold plated earrings , bold hoops , gold plated rings / sustainable rings  are plated with 3 micron. 

BOUND STUDIOS JEWELRY CARE

When you receive your order, you'll receive your Bound Studios polishing cloth. We recommend you only clean your jewelry with a polishing cloth and store your jewelry in a dry place. We also give you a pouch with your order that can be used to store your jewelry in.

The jewelry and plating stay best intact when you:

SOLID GOLD:

- You can wear it anywhere, anytime.

- To clean it, you have three options:
1. Use a polishing cloth
2. Mix a few drops of detergent-free soap with warm water. One piece at a time, soak your jewelry and the use a very soft brush to lightly clean each piece. Rinse with care and lightly dry the jewelry with a lint-free cloth or paper towel.
3. Go by a jewelry shop to get it polished.

STERLING SILVER:

- You can wear it anywhere, anytime.

- To clean it, you have two options:
1. Use a polishing cloth
2. Go by a jewelry shop to get it polished.

18K GOLD VERMEIL:

- Do not shower with the jewelry

- Do not swim with the jewelry

- Spray any parfume before putting on your jewelry pieces. Perfumes and sprays can react and cause tarnishing

- Avoid contact with soap, oils, moisturizer, skincare, sweat, etc. 

- Avoid hard surfaces. This can scratch of any plating of any sorts.

*Water itself is fine.

For any further questions, email us at info@bound-studios.com
or text us at +31642049420

You can shower with your sterling silver and solid 14k jewelry. We do not recommend you showering with your gold plated pieces.

Water is safe with our gold plated jewelry but ingredients in shower products aren't and make the plating fade when you do this often.

We accept everything: Klarna, All credit & debitcards, Paypal, Ideal, ApplePay, Shop Pay, Visa & Alipay.

All for you to get your new favorite sustainable jewelry.
Be you, Be Bound.

Unfortunately is it not possible to combine coupon codes/promo codes. Before check out you can apply 1 of your coupon code.

Lucky you! When you found your new favorite sustainable jewelry to be:

- Go to the checkout page
- Fill in your details
- Choose your shipping
- Continue to payment 
- Fill in the giftcard code in the coupon/discount code section

For any further questions, please let us know via email, info@bound-studios.com or text/call us on +316 42049420

We are here to help and answer all your questions. You can:

• Email us at info@bound-studios.com
• DM us via Instagram

• Call or text/ Whatapp us at +31642049420

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